Return & Refund Policy
*WE DO NOT COMBINE ORDERS OR CHANGE ADDRESSES. PLEASE INCLUDE A PAPER WITH THE NAME ON THE ORDER, ORDER NUMBER, EMAIL, DATE THE ORDER WAS DELIVERED AND YOUR REASON FOR THE RETURN.
We do not offer exchanges. Returns for store credit, checkout with new size, we promise it is that simple!
Little Lace is happy to accept returns, here is a quick overview on return guidelines.
Returns are not allowed unless I made a mistake. In the case I made a mistake, you have 7 calendar days to return an item from the date you received it. Items must be postmarked to be returned within 7 calendar days of date order was delivered.
Store credit is offered on unworn merchandise within 7 days of receipt. My items are handmade to every order- NO REFUNDS UNDER ANY CIRCUMSTANCE.
To be eligible for a return, again- items must be UNWORN, UNWASHED and in ORIGINAL CONDITION. Please note merchandise MUST be in its ORIGINAL condition. If your item cannot be resold, you will not receive store credit. Items returned outside of return window will be refused.
Shipping and handling charges are non refundable and return postage is the buyer’s responsibility.
SALE CATEGORY ITEMS ARE FINAL SALE. Absolutely no returns will be accepted on these items. If unsure if an item is eligible for a refund. Sale category falls under any flash sales we have in the VIP with given codes & marked down merchandise for a daily sale.
*If an order with final sale items is flagged as “returned” or “refused” from USPS, a refund will be issued for those items in the form of a store credit.
If you have read over the above information and your item is eligible to be returned ship your item/items be sure to include customer name and order number that must be included with your return package.
If you have any questions on how to return your item to us, contact us at littlellace@gmail.com